Live Chat Facility @ www.eqcltd.co.uk
Here at Euro Quality Coatings we have introduced a live chat facility onto our website.
Working closely with Greyheart Media to improve the online experience for our clients we have installed the Zopim Live Chat Application. This will allow visitors to the EQC Website to contact Sales Manager David Morgan, and get an immediate response to any query they have about the services that EQC provide.
Dave comments
“When I talk to customers about other coaters, one of the most recurring themes that I hear is the amount of time it takes to reply to an enquiry. If indeed they do actually get a reply at all. As someone that has worked in a Customer Services and Customer Facing role for most of my working life, I find it amazing that not only do people tolerate this level of service, but actually assume it is standard for the industry.
At Euro Quality Coatings we pride ourselves at putting the client at the heart of everything we do, listening and reacting to their feedback. We will always endeavour to respond to an email or call within 24 hours, or sooner during the working week. Even if just to acknowledge that we have seen it! Live chat was an obvious progression from this starting point, and another opportunity for EQC to be able to demonstrate how we differentiate ourselves from the competition, and ensure that we keep one step ahead of them.
The app enables customers to contact me via the website whether I am in the office on my laptop, or out on the road via my mobile phone. Since we started using it this month we have already had numerous contacts from clients and prospective clients that have been given an immediate response”
We hope that you will give the Live Chat a try, and keep Dave busy!
